The Aftercare Lounge Shipping Conditions

 

Please read the following terms and conditions carefully before placing your order for products on our website. By placing an order, you agree to adhere to these terms and conditions:

 

1. Delivery Timeframe

   We strive to deliver your ordered products within 21 days from the date of your purchase. This timeframe may vary depending on factors such as product availability, shipping destination, and external circumstances beyond our control. We shall make reasonable efforts to meet this delivery timeline.

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2. Order Processing
   Once you place an order, it will undergo processing before being shipped. Processing includes order verification, quality checks, packaging, and handing over to the shipping carrier. Orders are processed during regular business days (excluding weekends and holidays).

 

3. Shipping Methods

   We utilize reputable shipping carriers to ensure timely and secure delivery. The specific shipping method may vary based on your location and the products ordered. You will receive a shipping confirmation email with tracking information once your order is dispatched.

 

4. Shipping Charges

   We provide free shipping on all our products unless stated.

 

5. Delivery Address

   Please provide an accurate and complete delivery address during the checkout process. We are not responsible for delayed or failed deliveries resulting from incorrect or incomplete address information.

 

6.Tracking Information

   You will receive a tracking number via email once your order has been shipped. This will allow you to track the status of your shipment online. While we strive to provide accurate tracking information, there may be occasional delays or inaccuracies due to carrier issues.

 

7. Delays and Force Majeure

   In cases of unforeseen circumstances such as natural disasters, extreme weather conditions, labour strikes, or other events beyond our control, delivery times may be extended. We shall not be held liable for such delays.

 

8.Failed Deliveries

   If a delivery attempt is unsuccessful due to reasons such as recipient unavailability or incorrect address, it may result in additional delivery charges. Please ensure someone is available to receive the package at the provided address.

 

9.Order Cancellation

   If you wish to cancel your order before it has been shipped, please contact our customer service as soon as possible. Once an order is shipped, it cannot be cancelled, and our standard return policy will apply.

 

10. Returns and Refunds

    Our return and refund policy applies as outlined on our website. If you wish to return a product, please refer to the return instructions provided with your shipment.

 

11.Contact Information

    For any inquiries related to your order or shipping, please use the contact us using the live chat on our website.

By proceeding with your order, you acknowledge that you have read, understood, and agreed to these Shipping Terms and Conditions. These terms are subject to change without notice, so we recommend reviewing them each time you make a purchase.